Route & Deliver: Cozy Puzzles Support

Route & Deliver: Cozy Puzzles is available in the United States on Google Play and the App Store, subject to account eligibility and device compatibility.

Drag the handle below an object along a clear route, and place the object inside its matching basket. Aim the object, not the handle. Avoid other objects, obstacles and wrong baskets. A safe release outside a basket returns the item to its pickup position. In normal play, a collision ends the attempt. Free restarts are unlimited; eligible players on Android and iOS may occasionally see an ad when choosing Start Over.

The campaign contains 120 levels across seven worlds, with increasing route and move-order challenges. The separate Daily Puzzle rotates through seven bundled boards using the UTC date. Daily puzzles work offline; they are not an online feed of newly generated levels.

No. Take your time to plan a route. Campaign puzzles have no countdown or energy system. Each local player profile has three free hints shared across Campaign and Daily, and retries are free. Additional hints require an optional rewarded video when eligible. Basket styles, celebrations and Home rooms use coins earned in the game; there are no real-money purchases.

Drag grips is On by default for a fresh profile. Drag the handles below objects without selecting them first. To use Clear dragging instead, turn off Drag grips: tap an item, then drag below it. With both options Off, drag the item directly. Finger zoom adds an optional magnified view while dragging. Clear dragging and Finger zoom start Off. Valid saved choices are preserved.

Settings includes Larger text, Reduced motion, Haptics and separate music/effects volume controls. Assist mode returns an item after other obstacle contact, but touching a wrong basket still ends the attempt. Assisted runs earn one star and preserve a better existing result. Turning Assist Off during a run affects future attempts; the current run keeps its assisted status. Assist starts Off. After three failed attempts in a row on the same campaign level in one session (wrong-basket contact excluded), the next fresh attempt may offer Try with Assist for that attempt only; your Assist setting stays unchanged.

No account is needed. Campaign puzzles, the Daily rotation, remaining free hints, saved hint credits, retries, settings and saved progress work offline. New video-hint credits need an eligible rewarded ad; Android and iOS advertising and privacy services, and usage analytics for players 18 or older, need an internet connection. There is no game cloud-save or cross-device transfer service.

Progress, coins, collection ownership, settings, policy-agreement receipts and reward records stay in the app's private storage. Settings → Reset progress starts a new profile after confirmation. It does not reset your saved age group, your Usage analytics choice, separate advertising preferences or Google's privacy preferences, and recovery or temporary copies may remain if file operations fail. Reset turns local reminders Off but retains the record that the first-launch permission request was handled. Android's app-storage controls remove local app data; on iPhone and iPad, deleting the app does. Do not clear storage or uninstall when troubleshooting a save you want to keep; contact support first.

The iPhone and iPad version integrates Google Mobile Ads and Google UMP privacy choices. Eligible players can see a gameplay banner, choose rewarded hints, coin bonuses or a continue, and may see paced interstitials. Availability depends on privacy choices, your saved age group and inventory. Remaining free hints, saved hint credits, free restarts and every puzzle work offline. The app never requests Apple’s app-tracking permission, so the advertising identifier (IDFA) is not available to the app or its ad and analytics SDKs.

Settings → Reset progress starts a new profile after confirmation. To remove all local app data, delete the app from your device. Apple backups and device-to-device transfers may keep a copy of the app's saves under your Apple settings; Marble Comet never receives them. The game has no account or cloud save to delete. Deleting the app does not delete usage-analytics events already sent to Google Analytics (players 18 or older with Usage analytics On); email privacy@marblecomet.com for analytics requests.

The Android and iOS integrations can show one gameplay banner in a fixed footer slot below the board. Map, Daily and Collection have no banners. An already visible gameplay banner stays in place while you pick up or drag an item; a newly loaded banner waits for input to settle. Pause, dialogs and backgrounding hide it. The board stays fixed whether the ad loads or not. Opening a banner destination pauses play and requires Resume on return. Eligible players can choose a video for saved-result bonus coins, a Wallet or Collection reward, one extra hint, a daily bonus, or one continue per attempt after Game Over. Limited interstitials may appear when leaving a saved campaign success or choosing Start Over. No video starts automatically on collision or interrupts a drag. The published Android and iOS versions include Google Mobile Ads. Ad availability depends on region, the saved age group and privacy choices.

No. The game keeps local aggregate advertising counts and Google-reported ad values for at most 31 recorded UTC dates. These diagnostics stay in private app storage, do not include account or device identifiers or raw ad-provider payloads, and are not uploaded to Marble Comet. Test-ad values are not income or game coins. The summaries are separate from progress and are not cleared by Reset progress; Android app-storage controls remove local app data. Google's advertising and consent services still process their own information as explained in the privacy notice. Separately, for players 18 or older who leave Usage analytics On, Google Analytics for Firebase receives gameplay events and the ad impressions reported by Google AdMob.

Each local player profile has three free hints in total, shared across Campaign and Daily. Restarting, replaying, changing the date or reopening the app does not refill them. A hint is spent only after a valid route and its checkpoint are saved. Showing the same revealed route again before another delivery is free, including after restoring its checkpoint. A new reveal after the free allowance needs one saved video-hint credit. Using a hint limits that attempt to one star and preserves a better existing result.

Video hints depend on Google’s privacy checks, your saved age group and available inventory. Players under 18 receive videos with a G content limit and no personalization. Older saved child, teen or unknown choices remain restricted and do not receive rewarded videos or interstitials. The game pauses and offers Watch ad · 1 hint; tapping Hint never starts a video automatically. One extra hint is credited only after the ad reports it as earned. Offline or without an ad, remaining free hints and saved hint credits still work, and you can keep playing without a hint. Skipping an ad or no-fill grants no new hint. If an earned hint cannot be saved, use Retry saving or Save earned hint; another video is not required.

Eligible players on Android and iOS can choose one rewarded continue per attempt. The reward is granted only when the ad reports it as earned. It preserves delivered items and places the failed object safely clear of contact, then requires a fresh pickup. A continued run earns one star and uses assisted records without turning on Assist or replacing a better existing result. The one-continue limit survives a restored checkpoint; Start Over begins a new attempt. Skipping or an unavailable ad does not use the continue. If an earned continue cannot be saved, use Save & continue without watching another ad.

Only eligible players on Android and iOS can see an interstitial after selecting Start Over from Game Over. It uses a 35% chance after the first five distinct campaign clears, at least three failure restarts, and 120 seconds of active gameplay since the previous full-screen ad. Success and restart ads share spacing, and a rewarded ad also resets it. Paused or background time does not count. Daily Puzzles and instructional levels have no restart interstitial. Only an already-loaded ad can show; otherwise the level restarts immediately and a later load cannot interrupt it.

The game is intended for adults aged 18 and older. After you agree to the policies, it asks once for your year of birth, and whether you have had your birthday this year if the year alone cannot tell. Only the resulting age group (18 or older, or under 18) is kept on this device; the year is not stored. Accepting the policies does not declare that you are an adult or consent to advertising. Players under 18 and players who have not answered yet get child-directed ads with a G content limit and no personalization. Players 18 or older may see ads with a mature (MA) content limit, personalized where their privacy choices allow on Android (iPhone and iPad ads stay non-personalized), with some sensitive categories blocked. Older saved child, teen or unknown audience choices are not asked again and retain their restrictions. Required regional privacy choices are handled separately; Settings → Ads & privacy provides advertising information and Google’s privacy-options form when available.

Only for players 18 or older. The game uses Google Analytics for Firebase to understand how the game is played and to measure advertising campaigns: events such as tutorial progress, level starts, completions and failures, hints, coins earned and spent, rewarded video offers and AdMob-reported ad impressions and revenue, with an app-instance identifier, device and app information and IP-derived approximate location. It does not collect the Android advertising ID or Apple’s advertising identifier. It is not used to personalize ads, and Google signals are off. Turn it off at any time in Settings → Ads & privacy → Usage analytics; Off stops collection right away, and Reset progress keeps that choice. Google Analytics keeps event-level data for up to 14 months (aggregated reports may be kept longer); deleting the app or its data does not remove events already sent, so email privacy@marblecomet.com for analytics requests. Players under 18 and players who have not answered the age question are not measured.

The welcome links the Terms of Use and Privacy Policy, both readable offline. Agree & play saves their exact revisions and the UTC acceptance time on this device before play. You can read them again in Settings. Agreement does not confirm age or grant advertising consent; the game asks separately, once, for your year of birth.

Reminders are optional local notifications, set to 6 PM in your local time by default. On a fresh install, after your first policy agreement and the year-of-birth question, the app requests native notification permission before the tutorial when the operating system requires it. Older Android versions may not show a permission dialog. Declining does not block play. Settings → Daily challenge reminder lets you turn reminders On or Off and choose 9 AM, noon or 6 PM; device notification settings also apply. The app schedules a limited set of reminders locally and refreshes them when opened. There is no push-notification server, and device settings or power saving may delay or suppress delivery. Daily puzzles still use the UTC date.

Tapping your coin balance opens the Wallet, with an optional video for 10 coins. Collection videos offer 25 coins. Wallet and Collection share a limit of three earned coin videos per UTC day. The separate daily login gift gives 20 coins once per UTC day; an optional video adds 20 more for 40 total. A completed puzzle can offer a video to double its saved result reward. Videos are always optional, depend on eligibility and inventory, and grant a reward only after it is earned and saved.

Collection includes 34 basket sets, 18 celebration styles and five Home rooms, including their free originals. Spend earned coins only after an explicit purchase choice. Home rooms change Home, not puzzle geometry. Seven world keepsakes are earned by completing worlds, never bought. Owned items stay owned through updates.

Continue playing normally when an ad cannot load. Optional offers may load again on a later screen visit. Skipping or closing before an ad earns its reward gives no bonus. If the game reports that an earned bonus could not be saved, use Retry saving or Settings → Save ad reward before closing the app. Do not reset your progress to repair an ad problem.